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Delivery & Returns

DELIVERY

At Whizz Ink We provide a 1st Class delivery service charged at Royal Mail postage prices.  We achieve over 90% next day delivery but cannot be held liable in the event of deliveries taking any longer then usual.

DESPATCH

All items in stock and ordered by 4pm will be when possible processed and posted the same day, weekend and bank holidays will be sent the next working day.
Please Note that we only deliver to UK postcodes and despatch to the invoice address.
All deliveries are Recorded Delivery and will have to be signed for.

PRODUCT GUARANTEE

A comprehensive guarantee covers all our products for a period of 3 (three) months from the date of purchase, if you are not sure of that date, contact us and one of our helpful staff will be at hand to answer any questions.

LOST ITEM(s)

If your items have not been placed on back order and you have not received them within seven (7) clear working days of placing your order, please e-mail us at info@whizzink.co.uk  and we will do our upmost to track your order. Parcels are often waiting to be collected at Royal Mail sorting offices so make sure a card has not been left or has not been signed for by a friend or neighbour prior to contacting us.

BACK ORDERS

In the event that we are unable to supply your goods within seven days, we will inform you immediately and advise you of an expected delivery date. Outstanding orders / items (not posted) can be cancelled at any time and the full amount will be refunded to the cardholders account.

INCORRECT OR DAMAGED GOODS

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us. To return unwanted or faulty goods click Returns, fill out the correct information on the form provided and one of our Team will contact you with an RMA Number. The purchaser will bear the initial costs of any item(s) being returned.

It is strongly recommended that when returning an item(s) you ask your post office or courier for proof of posting (ie a certificate) as we cannot be held liable for item(s) that are lost in the post.

CANCELLATION OF ITEMS

Any goods cancelled prior to being dispached will obtain a full refund.

RETURNS

Any Items wishing to be returned for any other reason (i.e. ordered wrong cartridge) other than failure should contact us within 30 days of purchase and must use the same procedure as per our returns schedule. All returned product(s) will be inspected by our technicians and should be in original condition, (ie resaleable) without any visible defects, changes or additions to either the product or packaging.

Any product(s) sent out and not described or deamed as faulty once returned and inspected will be entitled to either a replacement or a full refund, This will include the returned postage providing proof of posting has been added to the returned product or send via PDF or Fax.  Please ensure that the issued RMA Number is attached..

The customer will be liable for the initial cost of all product(s) exchanged or otherwise to be returned with its original packaging along with the original invoice.

It is strongly recommended that when returning an item(s) you use either Recorded Delivery or ask your post office or courier for proof of posting certificate as we will not be held liable for item(s) that are lost in the post.

USED CONSUMABLES

Consumable item(s) such as ink and toner cartridges that are deemed to be not faulty and have had 50% or more use from new cannot be returned for exchange or refund. Once checked, you will be informed and given the option to either pay for there return or for us to dispose of them sately on your behalf.

RESHIPPING

Since we have found that sometimes faulty items are not returned once an exchange or refund has been agreed, our policy is to recover our losses where the customer has not performed their duty to return the items or has not taken reasonable care of them whilst in their possession and we will issue legal proceedings to recover our losses where necessary.

If you need an immediate replacement we suggest you request a refund (returns) and place a new order, your new order will be processed immediately otherwise we will only send a replacement once we have received and inspected your returned product.

CREDIT CARD REFUND(s)

If you require an exchange or refund, please allow 1 working day for us to process your exchange or return after we receive it. Note that in exceptional circumstances it may take your credit card processor up to 30 days to apply a credit to your account and we have no control over the speed of their actions. However we will endeavour to send you a copy as proof of refund.

 

BOYS TOYS RETURNS POLICY

Faulty Goods can be returned to us for a refund or replacement. Returns will not be accepted without a prior authorisation number (RMA NUMBER). You wil also be informed of the correct returns address.

1. All products should be returned within 14 days from the date of issue of the RMA number, otherwise the RMA number will be void and the product will not be accepted.

2. Goods should returned with its original packaging

3. Failure to input the fault description will result in the request being rejected. "Faulty" will not be accepted. Only genuine manufacturing faults will be accepted, products that are returned due to customer abuse will be rejected.

4. The RMA number is only issued for the goods stated and must be clearly marked on the returned package.

5. Returned faulty goods will be refunded or replaced with the same or similar product.

6. All products will be inspected for any shortages; these will be noted and deducted in the case of a refund

7. All returned products will be inspected for damage,  no refund will be given for damaged goods caused by customer abuse.

8. Customers will be informed once returned items have been inspected if "No Fault is Found or goods are deemed to have been damaged by customer abuse" then customers are responsible for either collecting the goods or accepting of the goods if posted at the customers expense.

9. F1 and /or there associates do not operate any sale or return policy's 

10.The buyer is responsible for initial return / collection expenses under all circumstances. See Delivery & Returns

11. It is strongly recommended that when returning an item(s) you ask your post office or courier for proof of posting (ie a certificate) as we will not be held liable for item(s) that are lost in the post..

 

CONTACT US

Tel: 01256 840640

info@whizzink.co.uk

At F1 INK we want you to be totally satisfied every time you shop online with us. Occasionally you may want to return an item(s) so we have set out an outlined agenda of our policy as a guide for you to follow, this does not affect your statutory rights:

You must always obtain a returns (RMA) number prior to any goods being returned. - see RETURN(s)

You must follow the correct policy to return any damaged or unworkable item(s) - see INCORRECT OR DAMAGED GOODS

Any consumables deemed to have been exceeded by 50% will not be covered under our returns policy. - see USED CONSUMABLES

You are liable for the costs of all returned item(s) - see RETURNED INCORRECT OR DAMAGED GOODS

You must comply with our reshipping policy in order to obtain a replacement item. - see RESHIPPING

You will obtain a hard copy of all refunds. - see CREDIT CARD REFUND(s)

If you wish to correspond. - see CONTACT US

P.O. Box 6957 Basingstoke RG24 4WU
Company Number 5744386 VAT Number VAT GB 803 1398 52 Email info@whizzink.co.uk