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Boys Toys Terms And Conditions
BOYS TOYS RETURNS POLICY
Faulty Goods can be returned to us for a refund or replacement. Please read Delivery & Returns
Returns will not be accepted without a prior authorisation number (RMA NUMBER). You wil also be informed of the returns address.
1. All products must be returned within 14 days from the date of issue of the RMA number, otherwise the RMA number will be void and the product will not be accepted.
2. Failure to input the fault description will result in the request being rejected. "Faulty" will not be accepted. Only genuine manufacturing faults will be accepted, Products that are returned due to customer abuse will be rejected.
3. The RMA number is only issued for the goods stated and must be clearly marked on the returned package.
4. Returned faulty goods will be refunded or replaced with the same or similar product.
5. All 'as faulty' products will be inspected for shortages; these will be noted and deducted in the case of a refund
6. All 'as faulty' products will be inspected for damage, no refund will be given for damaged goods caused by customer abuse.
7. Customers will be informed once returned items have been inspected if "No Fault is Found or goods are deemed to have been damaged by customer abuse" then customers are responsible for either collecting the goods or accepting of the goods if posted at the customers expense.
8. F1 and /or there associates do not operate any sale or return policy's
9.The buyer is responsible for return / collection shipping expenses in the first instance. See Delivery & Returns
10. It is strongly recommended that when returning an item(s) you ask your post office or courier for proof of posting as we cannot be held liable for item(s) that are lost in the post.